Beatrice Ajwang Juma

Customer support and operations VA/administrative VA/E-commerce support · $15.00/hr · Kenya
↑ Rising Talent ✓ ID Verified Available for work
★ 0.0
0 reviews
N/A
Job success
0
Jobs completed
$0+
Total earned
About
Remote Customer Support Specialist with 9+ years of experience delivering high quality customer service across email, phone, and chat channels. Currently managing 80+ daily customer interactions for a remote e-commerce business in the UAE, maintaining a 95% same-day resolution rate and 100% CRM accuracy across 200+ monthly cases. Proven ability to resolve issues efficiently, document interactions accurately, and identify recurring problems to improve service quality. Fluent in English at C1 level with a patient, empathetic, and customer focused communication style.
Skills & Expertise
Lead Generation Personal Virtual Assistance Email, Phone & Chat Support Customer Success Community Management Customer Onboarding Data Entry Supply Chain & Logistics Project Management General Research Services Social Media Strategy
Work history & reviews (0)
No client reviews yet.
Hire on RemoWorkers
Sign in to hire Post a job
Profile link

Click to copy · share with clients

Details
Hourly rate$15.00/hr
LocationKenya
Member sinceJune 2026