Ayesha Zahid

I am a dedicated and results-oriented Customer Service Professional with over 4 years of experience delivering exceptional client support and managing e-commerce operations efficiently. I specialize in helping Shopify store owners stay stress-free by handling customer inquiries, order tracking, refunds, and disputes using clear, structured workflows that reduce chargebacks and improve customer satisfaction. My Expertise in E-commerce & Customer Support: ⭐️Customer support via email, chat, and social media ⭐️Shopify store management and order fulfillment ⭐️Handling order issues: delays, missing items, damaged products, duplicate orders, cancellations ⭐️Refunds, partial refunds, and discount processing ⭐️Tracking orders and providing delivery updates ⭐️Invoice downloads and discount code creation ⭐️PayPal and chargeback dispute management ⭐️Complaint resolution and escalation handling Tools & Platforms I Work With: Helpdesk & CRM Systems: Zendesk, Freshdesk, Gorgias, Reamaze, Groove, Help Scout, Odoo, Zoho CRM, Intercom, BiteSpeed, KwikChat, Airbnb, Guesty, HomeAway, Booking com, Hostfully, Hostaway, Hospitable Communication & Collaboration: Slack, Discord, Skype, ClickUp, WhatsApp, ManyChat, WeChat Email & Office Tools: Gmail, Outlook, Google Sheets & Docs, Microsoft Office Social Media & Order Tracking: Facebook, Instagram, TikTok, 17Track, USPS, UPS, DHL, FedEx, GPS tracking Why Work With Me: ⭐️Professional, patient, and solution-oriented ⭐️Multilingual support and clear communication ⭐️Available for long-term collaboration ⭐️Can handle high-volume email and chat support ⭐️Skilled in setting up complete customer support workflows I am committed to delivering high-quality customer service while helping businesses grow and maintain excellent client relationships. Whether it’s managing Shopify stores, resolving disputes, or handling social media messages, I ensure timely and professional support every step of the way. I’m available and ready to start. Best regards, Ayesha

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