Ruby Wausi

Customer Support Specialist with 6+ years of experience providing high-quality email, live chat, and phone support for global SaaS and fintech platforms. Specialized in multi-channel support, first-contact resolution, and translating customer insights into product improvements. Key expertise: Customer success, issue troubleshooting, process optimization, cross-time-zone collaboration, and empathy-led communication. Proven track record reducing support ticket volumes by 10%, improving resolution times by 20%, and onboarding 100+ companies. Fluent in using Zendesk, Intercom, HubSpot, and other support platforms. Open to remote roles globally. Available for consulting, full-time, and contract opportunities.

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